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The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

With increasing scrutiny from both regulatory bodies and the public, ensuring local government service excellence while...

As Solace24  approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...

Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...

Housing Conference / Govmetric

If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...

Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.

Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...

What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...