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We know you're focused on delivering better services - this month’s insights are here to help.   🚀 Smarter AI Solutions  – Meet Project...

We hope your year is off to a great start! Here’s what you can look forward to in this month’s blog: How service excellence drives ROI :...

We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector

In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...

This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...