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Karolis Duoba

Oct 111 min read

Webinar Recap: Feedback as a Catalyst for Service Transformation

We’re thrilled to share that the event was a great success, with participants coming together for a valuable discussion on how feedback...

Karolis Duoba

Oct 111 min read

Effective Service Leadership with Paul Pember of CX Score

On Day 3 of #NCSW2024 , we focused on Effective Service Leadership! 🍵 Grab your afternoon tea and take 15 minutes to watch Paul Pember...

Nic Streatfeild

Oct 113 min read

GovMetric: A 20-Year Journey of Transformation

As we celebrate nearly two decades since the inception of GovMetric , it’s a moment to reflect on our journey, the progress we’ve made,...

Karolis Duoba

Oct 91 min read

GovMetric x Staffordshire County Council

In celebration of National Customer Service Week , we’re delighted to share a special interview with Emily from Staffordshire County...

John McMahon

Oct 73 min read

Kicking Off National Customer Service Week with Exciting New Partnerships

Exciting New Partnerships: GovMetric

Nic Streatfeild

Oct 32 min read

Future of Service

#NCSW2024 Bad services cost more to deliver than good ones. It would be tempting (and easier) to write an opening blog for NCSW24 around...