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The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

Last week, we had the privilege of attending the National Children and Adult Services Conference (NCASC) 2024 - a cornerstone event for...

CQC’s Evolving Focus The Care Quality Commission (CQC) is intensifying its efforts to ensure what truly matters - safe, effective, and...

In today’s public sector landscape, where accountability and transparency are critical, Regulation 16, titled ‘Receiving and Acting on...

When my mother was diagnosed with mixed dementia ( Vascular dementia and Alzheimer’s ) at the age of 78, our world was turned upside...

Regulation 17 of the Health and Social Care Act is a cornerstone of effective governance in UK social care, placing a duty on providers...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...