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As Solace24  approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...

We’re thrilled to share that the event was a great success, with participants coming together for a valuable discussion on how feedback...

On Day 3 of #NCSW2024 , we focused on Effective Service Leadership! 🍵 Grab your afternoon tea and take 15 minutes to watch  Paul Pember...

As we celebrate nearly two decades since the inception of GovMetric , it’s a moment to reflect on our journey, the progress we’ve made,...

Attending Jadu Academy in Birmingham was a real eye-opener, offering a fresh look at how AI is transforming the way we work. AI is no...

Your data matters, and when you share it with us, you deserve to know it’s in safe hands. Data protection is about more than just ticking...

In celebration of National Customer Service Week , we’re delighted to share a special interview with Emily from Staffordshire County...

Exciting New Partnerships: GovMetric

#NCSW2024 Bad services cost more to deliver than good ones. It would be tempting (and easier) to write an opening blog for NCSW24 around...

LocalGovCamp 2024 convened some of the brightest minds in the local government digital sphere to discuss and aspire to enhance the...

As social housing continues to evolve, early insights from the Regulator of Social Housing's (RSH) first wave of consumer standard...

We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....

In the wake of public inquiries like Grenfell and the introduction of initiatives such as "Awaab’s Law," the approach to social housing...

From 1 April 2024, the Housing Ombudsman’s Complaint Handling Code  became statutory, setting new standards for how complaints must be...

In the world of housing and tenant services, damp and mould complaints are among the most challenging and concerning issues. These...

Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...

When a tenant moves out, it doesn’t just leave an empty property - it creates a costly challenge known as a 'void'. These voids can drain...

Tenant Satisfaction Measures (TSMs)  are becoming increasingly important in the social housing sector, where the demand for transparency...

Tenant feedback isn’t just important - it’s essential. As the landscape of social housing evolves, driven by new regulations like the...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...