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Exciting New Partnerships: GovMetric

#NCSW2024 Bad services cost more to deliver than good ones. It would be tempting (and easier) to write an opening blog for NCSW24 around...

LocalGovCamp 2024 convened some of the brightest minds in the local government digital sphere to discuss and aspire to enhance the...

As social housing continues to evolve, early insights from the Regulator of Social Housing's (RSH) first wave of consumer standard...

We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....

In the wake of public inquiries like Grenfell and the introduction of initiatives such as "Awaab’s Law," the approach to social housing...

From 1 April 2024, the Housing Ombudsman’s Complaint Handling Code  became statutory, setting new standards for how complaints must be...

In the world of housing and tenant services, damp and mould complaints are among the most challenging and concerning issues. These...

Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...

When a tenant moves out, it doesn’t just leave an empty property - it creates a costly challenge known as a 'void'. These voids can drain...

Tenant Satisfaction Measures (TSMs)  are becoming increasingly important in the social housing sector, where the demand for transparency...

Tenant feedback isn’t just important - it’s essential. As the landscape of social housing evolves, driven by new regulations like the...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector

We recently had the opportunity to sponsor the Westminster Insight’s Public Sector Complaint Handling Conference. The event brought...

#Housing24 revealed a 91% surge in complaints and a 20% drop in tenant satisfaction over six years. Increased tenant expectations and biased

In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...

The housing sector is currently under unprecedented scrutiny. In the past 12 months we have seen Tenant Satisfaction Measures (TSMs)...

2024 has been a whirlwind of a year for public services in the UK so far. As the sector faces the sharpest drop in customer satisfaction...

This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp