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This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector

We recently had the opportunity to sponsor the Westminster Insight’s Public Sector Complaint Handling Conference. The event brought...

#Housing24 revealed a 91% surge in complaints and a 20% drop in tenant satisfaction over six years. Increased tenant expectations and biased

In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...

The housing sector is currently under unprecedented scrutiny. In the past 12 months we have seen Tenant Satisfaction Measures (TSMs)...

2024 has been a whirlwind of a year for public services in the UK so far. As the sector faces the sharpest drop in customer satisfaction...

This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp

This month, alongside our usual monthly book recommendation and sector news, we're excited to present the next three events where you can...

We are really excited to bring you the latest updates and insights shaping the landscape of public services as we welcome the warming...

10 steps to become a Complaint Handling Champion your citizens and tenants deserve In November 2023, The Local Government and Social Care...

Welcome to the February edition of our blog! 🌟 In this month's issue, we'd like to shine a spotlight on some major updates, such as the...

Edinburgh Council improves citizen feedback response from 1% to 10%! 🚀 Our January 2024 Updates

17 year partnership with Charnwood, new report from the Housing Ombudsman and more!

The Regulator of Social Housing has released a comprehensive report shedding light on how social landlords are addressing the issue of...

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...

And Why We Need to Consider Both Have you ever wondered about the differences between two crucial survey methodologies in the housing...

Everyone has the right to a warm, secure and decent home. Yet many people in the UK are having their health put at risk due to living in...

The impact on local government, central government and citizens.

This webinar will help you come away with the knowledge you’ll need to start the discussion on failure demand in your own organisation.

Understand where you stand as an organisation with a five step guide to data-driven decision-making.