top of page
Explore our latest content
Search
Insights and Inspirations: Our First Social Housing Conference
Housing Conference / Govmetric
Nic Streatfeild
May 25, 20232 min read
51 views
0 comments
The astonishing cost of failure demand, and why fixing it should be your next priority
Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.
Alix Cunnell
Apr 7, 20228 min read
1,269 views
0 comments
Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
Nic Streatfeild
Feb 21, 20224 min read
278 views
0 comments
CitX vs CX: 7 differences that will change how you think about Citizen Experience Management
At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
Nic Streatfeild
Nov 24, 20215 min read
383 views
0 comments
Forget CX: Why the public sector needs to start thinking about CitX
What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...
Nic Streatfeild
Oct 6, 20214 min read
265 views
0 comments
bottom of page
