Nic StreatfeildMay 25, 20232 min readInsights and Inspirations: Our First Social Housing Conference Housing Conference / Govmetric
Alix CunnellApr 7, 20228 min readThe astonishing cost of failure demand, and why fixing it should be your next priorityFailure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.
Nic StreatfeildFeb 21, 20224 min readNavigating our post-pandemic world – 6 factors shaping public services over the next three yearsLike any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
Nic StreatfeildNov 24, 20215 min readCitX vs CX: 7 differences that will change how you think about Citizen Experience ManagementAt GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
Nic StreatfeildOct 6, 20214 min readForget CX: Why the public sector needs to start thinking about CitXWhat is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...