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Nic Streatfeild
Feb 21, 20224 min read
Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
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Nic Streatfeild
Nov 24, 20215 min read
CitX vs CX: 7 differences that will change how you think about Citizen Experience Management
At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
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Nic Streatfeild
Oct 6, 20214 min read
Forget CX: Why the public sector needs to start thinking about CitX
What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...
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