On Day 3 of #NCSW2024, we focused on Effective Service Leadership! 🍵 Grab your afternoon tea and take 15 minutes to watch Paul Pember (CX score) alongside the GovMetric team – Nic Streatfeild and Chris Ducker – as they share insights on what makes great leadership.
⏯️ In this video, we explore:
🟢The key ingredients of effective leadership.
🟢The importance of vision, empathy, and the processes that tie it all together.
🟢Plus, we dive into some real-world examples that bring these concepts to life!
Have a watch and let us know what Effective Service Leadership means to you.
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