We hope your year is off to a great start!
Here’s what you can look forward to in this month’s blog:
How service excellence drives ROI: Discover why focusing on customer satisfaction delivers measurable value for your organisation.
GovMetric Community Insights Group: What 2024 data is telling us.
Upcoming events you won’t want to miss. Including an exclusive 20% discount for the Public Sector Complaints Conference.
Celebrating a decade of dedication – congratulations, Stephen! 🎉
A must-read from our MD, John McMahon: Explore the future of SaaS & AI.
Ready to dive in? Let’s go! 🎉
🏠 Sector Insights
🤝 Let's talk about ROI of good service
Amid the public sector buzz around AI, it’s easy to lose sight of what really matters: delivering exceptional service. As Jo Causon from the Institute of Customer Service highlighted, AI should enhance your service quality - not just chase cost savings.
Why does this matter to you? Organisations with higher-than-average customer satisfaction achieve:
✔ Fewer complaints and lower failure demand
✔ Greater efficiency, reducing rework and operational strain
✔ Better citizen outcomes, leading to stronger trust and engagement
At GovMetric, we don’t just do automation - we care about pushing the needle on customer experience at the same time and creating real value for your organisation and your citizens.
✨GovMetric Spotlight Celebrating a decade of dedication – congratulations, Stephen! 🎉
Big congratulations to our very own, Stephen Meades-Cummins, on his 10-year anniversary at GovMetric this weekend! A decade of dedication to improving customer experience—here’s to many more! 🎉
📈 Introducing our Community Insights Group!
We’ve kicked off on 30th January with the session Exploring Survey Design. Using exclusive 2024 data we’ve gathered, we've shared actionable insights to help you elevate your survey strategies.
Here’s what we discussed:
📊 Key trends from 2024 to shape more effective surveys
🎯 Strategies to increase response rates and engagement
🛠 Practical tips to improve data quality and decision-making
These sessions are currently exclusive to our customers, but stay tuned – we’ll be opening the group to a wider audience soon!
📩 If you’re a customer and wish to register for future sessions, contact chris.ducker@govmetric.com.
🎫 Join Us at These Events
Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:
13th of February 2025: Public Sector Complaints Conference (London)
Use code GOVMETRIC for 20% off
15th of May 2025: SLACS Annual Conference 2025 (Glasgow)
We’d love to hear about your challenges and share ideas on achieving lasting impact. See you there!
📚 Our Monthly Read
Is Product & SaaS Dead?
Our MD, John McMahon, explores this thought-provoking question in his latest article. With deep insights into the evolution of SaaS and its future, John challenges traditional thinking and highlights how innovation and customer-centricity remain at the heart of success.
✨ Why Read This?
For local government and housing, the shift in SaaS isn’t just about technology—it’s about freeing up time and resources.
The rise of Agentic AI and connected platforms is streamlining workflows, reducing manual admin, and enabling teams to focus on delivering better services instead of managing disjointed systems.
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
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