We know you're focused on delivering better services - this month’s insights are here to help.
🚀 Smarter AI Solutions – Meet Project Octavia and our upcoming AI-powered feedback tool, designed to streamline complaint management and automate feedback insights.
📊 Make your insights work for you – Join our Community Insights Group on 24th April.
✨ Success in action – How Stevenage Borough Council is improving complaint handling.
📚 Must-read insights – The Coming Wave explores the era of AI-driven change and what it means for you.
Stay ahead with the latest trends and practical strategies - let’s dive in! 🎉
🆕AI Solutions: Smarter Feedback & Complaints Management
Introducing Project Octavia – The Future of Complaint Management 🚀
🚀 Big news! We announced Project Octavia at the Public Sector Complaints Conference in London.
🔍 How can Project Octavia help you?Octavia is an AI-powered complaint agent, designed to help you manage complaints. By automating triage, assignment, tracking, and response generation, Octavia eliminates manual bottlenecks, allowing teams to focus on improving service outcomes and reducing complaint volumes.
📺 Watch the video to hear from our MD, John McMahon, on how Octavia is set to transform how you manage complaints in 2025.
🚀 Want to find out more about Project Octavia? 🔗 Get more info
AI-Powered Insights – A Smarter Way to Use Feedback
Manually analysing feedback takes time and effort—but what if AI could do the heavy lifting for you?
We're working on a new intelligent feedback tool designed to help you quickly identify key trends, understand sentiment, and receive actionable recommendations without hours of manual review.
✨ What will it offer?
🔍 AI-powered summaries – Highlighting key themes from feedback automatically
📊 Real-time sentiment analysis – Spotting trends across services and channels
📢 Actionable recommendations – Helping you prioritise improvements effortlessly
Stay tuned for more details on how this will support GovMetric CX customers soon! 🚀
✨GovMetric Spotlight
A decade of impact – Stevenage expands with CaseTracker! 🚀
Stevenage Borough Council, a GovMetric CX customer for over 10 years, is expanding its approach to feedback and complaints with CaseTracker.
By combining reactive and proactive complaint management, they’re driving better outcomes for both their teams and citizens.
📈 Our next Community Insights Group session
Our next Community Insight Group session is coming up! On 24th April, we’ll be diving into how to turn feedback into meaningful action.
Here’s what we’ll cover:
📊 Making data work for you – turning insights into tangible outcomes
🎯 From feedback to impact – strategies to enhance service delivery
🛠 Practical steps – embedding a culture of continuous improvement
These sessions are currently exclusive to our customers, but stay tuned – we’ll be opening the group to a wider audience soon!
📩 If you’re a customer and wish to register for future sessions, contact chris.ducker@govmetric.com.
🎫 Join Us at These Events
Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:
8th of May: LocalGovDigital Meet-up (Leeds)
15th of May: SLACS Annual Conference 2025 (Glasgow)
5th of June: LocalGovDigital Innovation Summit (London)
*Registration links to LocalGovDigital events coming soon.
We’d love to hear about your experiences, challenges, and ideas on making feedback-driven improvements that last. Looking forward to seeing you there!
📚 Our Monthly Read
This month, we’re diving into The Coming Wave by Mustafa Suleyman, a fascinating exploration of how AI and other emerging technologies are set to reshape our world.
✨ Why Read This?
For public sector leaders, the rapid advancement of AI presents both opportunities and challenges.
As we introduce Project Octavia, this book offers valuable insights into the impact of AI on decision-making, governance, and the future of service delivery. Understanding these shifts will be key to staying ahead in an era of unprecedented change.
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
