News from Ombudsman

This month, we’re excited to launch GovMetric Open Sessions - a brand-new series of webinars designed to share real-world insights: from preparing for Awaab’s Law to exploring the power of AI in early complaint triage, each session brings together learning from across the sector to help you stay ahead.

‍

Here’s what’s new.

‍

🆕Sector News

‍

Housing Ombudsman: New Learning Resource for Awaab’s Law

‍

‍

Awaab’s Law comes into force this October - to help landlords and housing professionals prepare, the Housing Ombudsman has released a dedicated learning hub.

‍

• An introduction to Awaab’s Law
• Key topics and housing hazard casework
• Lessons from severe maladministration reports
• Spotlight reports and more!

‍

This is an essential resource for anyone involved in housing - supporting better awareness, accountability, and safer outcomes for residents.

👉 Explore the resource

‍

✨GovMetric Spotlight

‍

NEW: GovMetric Open Sessions

‍

These webinars bring together lessons from our customer community and beyond, offering practical insights and fresh thinking on complaints handling and citizen experience.

AI Enabled Benefits

‍

#LoveComplaints: In this session we’ll introduce new and upcoming AI features designed to make complaints handling more effective.

📅 Wed 1 Oct 2025

Register

‍

Countdown to Compliance

‍

With less than a month until Awaab’s Law takes effect on 27 October 2025, this session focuses on final preparations and meeting new duties.

📅 Mon 13 Oct 2025

Register

‍

Complaints: Early Insights

‍

Highlighting early experiences from those trialling Octavia: a glimpse into how AI can make complaint handling  smarter.

📅 Wed 29 Oct 2025

Register

‍

✅Customer Exclusive

‍

GovMetric Training Sessions

‍

Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform.

‍

💻 Where: Teams Webinar

Select topics and register here

‍

Customer Webinar: Boosting Internal Engagement

‍

Build stronger internal engagement with customer feedback, help teams take meaningful action.

‍

📅 Date: Wed 10 Sep 2025

‍ If you wish to register, contact chris.ducker@govmetric.com

‍

Customer Webinar: Awaab’s Law Peer Chat

‍

An informal space to share ideas, challenges, and approaches around Awaab’s Law ahead of 27 Oct 2025.

📅 Date: Thu 18 Sep 2025

‍If you wish to register, contact chris.ducker@govmetric.com

‍