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Since 2019, GovMetric has been supporting National Highways in gaining deeper customer insights to drive improvements in journeys and...

How do you  feel about AI being used in complaints handling? We asked just that in a recent LinkedIn poll - and the responses revealed...

We know that turning feedback into real change isn’t always easy – this month’s updates are all about helping you do just that. 🎙️  ...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...