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We know that turning feedback into real change isn’t always easy – this month’s updates are all about helping you do just that. 🎙️  ...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

We know you're focused on delivering better services - this month’s insights are here to help.   🚀 Smarter AI Solutions  – Meet Project...

Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...